FAQ
A little clarity. A little care.
Your questions, answered—from using your foot peel mask to getting help with an order.
Your Foot Peel Mask
What does the foot peel mask do?
The mask helps exfoliate built-up dead skin and soften rough-feeling patches, leaving feet feeling smoother. It works gradually after treatment, without manual scrubbing or filing.
How do I use the mask?
- Thoroughly wash and dry your feet.
- Open the masks along the marked line, slip your feet inside and secure the ankle tabs.
- Wear for the time specified on your packaging.
- Remove the masks and rinse your feet thoroughly.
Read the full directions and precautions on the pack before use.
Will my feet peel straight away?
Peeling develops over the days following treatment, rather than all at once during use. The timing and amount of peeling can vary from person to person.
Should I pull off the peeling skin?
Allow peeling skin to shed naturally. Avoid picking or pulling at it, and follow the aftercare directions included with your masks.
How often can I use the masks?
Follow the recommended interval on your packaging. If the directions are unclear, contact us before repeating the treatment.
Where can I find the ingredients and precautions?
Check the product packaging for the ingredient list and usage precautions. If you need this information before ordering, contact us and we’ll help you find it.
Orders & Delivery
Where do you ship, and how long does delivery take?
Visit our Shipping Information page for available destinations, processing times and estimated delivery windows.
How can I track my order?
Check your shipping confirmation email for any available tracking details. If you can’t find your confirmation or need an update, contact us with your order number and the email address used at checkout.
Can I change my address or cancel an order?
Contact us as soon as possible with your order number and the change you need. We’ll check whether your request can still be accommodated. Changes and cancellations aren’t guaranteed once an order is being processed or has been dispatched.
What if my order hasn’t arrived?
Check any available tracking updates first. If the estimated delivery window has passed, or tracking shows delivery but you haven’t received your parcel, contact us with your order number so we can investigate.
Returns & Support
Can I return my order?
Please read our Returns Policy for eligibility, timeframes and instructions. Contact us before sending an item back so we can help with the correct return process.
What if an item arrives damaged or incorrect?
Contact us with your order number and a description of the issue. If possible, include photos of the item and packaging to help us investigate and work out the next steps.
Still have a question?
We’re here to help you find the information you need.
Contact Nuverni